Cancellations

We understand that sometimes things can happen at the last minute. We will gladly honor any order cancellation until it is fulfilled (typically 4-6 hours after it is placed). Any cancellation requests received after the order is fulfilled will be considered a return and are subject to our Returns Policy below.

Subscription Renewal Cancellations 
Subscription renewal reminders are emailed out 3 days before your subscription is set to renew. All cancellations, subscription changes, and requests made before the renewal date are eligible for cancellation. Once the subscription order is renewed, cancellation requests for those orders will fall under our Return Policy, below.

Refunds

At Revela, we pride ourselves on offering the most effective wellness solutions. We want you to love our products as much as we do! This includes a powerful guarantee that if you don’t see results within 120 days, we’ll gladly refund your purchase. For full details and eligibility requirements, please take a look at our complete guarantee. 

To start the refund process, please email us at [email protected] with your order number.

Returns

If you change your mind about your purchase, you can return the unopened, unused, eligible product(s) and receive a refund up to 14 days from the day you received it.

To start a return, please email our support team at [email protected] (just include your order number and reason for return).

Answers to a few frequently asked questions:

• Items sent back to Revela without first initiating the return process will not be accepted.
• To return, securely repackage your products and mail the package back to our main office at:

• A restocking fee of $20 per order will be charged for the return of unopened, unused products. An additional $15 disposal fee will be applied for each opened and/or lightly used bottle. Heavily used products (greater than 50% consumed) will not be accepted. Shipping costs are non-refundable.
• Refunds will be credited to your original payment method. If your original payment method is no longer available, we will gladly issue your refund in the form of online store credit.
• Items eligible for return with us must have been purchased directly on our website, revela.com. We are unable to receive returns or process exchanges on Revela products purchased from other retailer partners. Please contact the respective retailer’s customer service team directly for information on their return policy.
• If you’ve purchased a bundle, returns of single items will be refunded based on the prorated value of the returned products, less any applicable restocking fees.

Once your product arrives please allow 1-2 days for our team to process and inspect it. Once it is received, we will send you confirmation of your refund (less any applicable fees). Please allow 3-5 business days to finalize your refund as it takes some time for your bank or credit card company to post the refund.

** Note, returns are different from refunds claimed through our powerful guarantee policy (see “Refunds” above).

Damaged Items

When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the outer shipping box to show some wear. However, if you receive an item that is broken or damaged, take a picture within 5 days of receiving the package and send it to our team at [email protected] so we can send a replacement. 

Please include your order number (it’s 5-6 digits and starts with an ‘R’) so that we can quickly access your order.

Product Use & Compatibility

Once you receive your Revela products, you may find you have further questions or concerns about use, application, or product compatibility. If there is something wrong with your order, please let us know within 5 business days of receipt so that we can correct the situation and get you on your hair revival journey ASAP. While very rare, adverse occurrences like skin irritation and redness may take place. If this occurs and/or persists for more than 72 hours after initial use, discontinue the use of the product(s) and reach out to our team at [email protected] to begin the return of your lightly used product.

All accessories are final sale.

Last updated and effective date: January 27, 2023